Getting Started

• Getting Started FAQ's
• Charger Pro Tips
• Turning on Charger Mode
• How do I sign up to be a Charger?

Capture Birds

• How to capture a Bird
• When are Birds ready for capture?
• I have found a Bird that is not on the rider or charger map
• I can’t scan or find the Bird ID
• About Move Task
• I can’t access a Bird that is on the charger map

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Charger Training Recap

• How To Use Your Unique Code
• How to Charge Birds
• My Bird won’t take charge
• Unlocking Power Supplies
• Power Cord - Colour Indicators

Release Birds

• There are no Nests
• How to Release Birds
• What is Release Birds?
• I missed the 7AM drop-off deadline
• My Bird disappeared from my Task List
• I’ve been flagged for a Poor Release - What now?

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Damaged Birds

• I've found a damaged Bird. What should I do?
• I charged a Bird all night, but it’s still at 0%
• Bird sticker/pin is different from ID shown in-app

Payments

• What is my current payment information?
• Updating the payout method on my account
• How to get paid
• Viewing Your Earnings
• I received partial payment for a Bird

Account Information

• I can't log into my account - What do I do?
• Updating my account settings
• I can’t access my charger mode
• I had to approve the agreement again
• Reactivate my charger account

App Issues & Other

• Messaging Bird Support