Account balance refund

Have more questions? Submit a request

Need a Refund for Your Account Balance?

If you don’t plan to use your account balance for future rides and would like a refund, we’re happy to help! 

📌 How to Request a Refund:

  • Submit your request here within 60 days of your purchase. 
  • Refund requests past 60 days will be denied

⚠️ Important to Know

  • If your plan includes a bonus, the bonus amount is non-refundable and will expire after 2 years —unless local regulations require otherwise.

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