Receipt request

Pay Per Ride

At the end of each ride you will receive a ride and pre authorization receipt sent to the email associated with your Bird account that the ride took place on. For more information on pre authorization please navigate to our help center article here. If you did not receive a receipt to your email, please check the settings tab of your app to confirm the email where the receipts will be sent. To find more information about your rides, you can navigate to the "Ride History" tab of your Bird app. 

Pay with Preload 

If you preload a certain amount of money onto your Bird balance, you will receive a receipt for that amount instead of an end of ride receipt for your specific rides in addition to a pre authorization receipt. To find more information about your rides, you can navigate to the "Ride History" tab of your Bird app. For more information on pre authorization please navigate to our help center article here.

Additional information

In the receipt you will see the taxes and any discounts applied to your ride included. For European riders, please be aware that the local VAT rate is included in the final price of the ride listed in the receipt. 

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