Receipt request

Understanding Your Bird Receipts and Charges

Pre-Authorization & Preload Receipts

- Security Pre-Authorization: After you unlock a vehicle, Bird may place a security pre-authorization charge on your payment method (e.g., credit card or PayPal) to ensure it’s valid. You’ll receive an email receipt for this transaction. For more details about pre-authorization, please check out our help center article [here].
- Preload Receipts: When you preload money onto your Bird balance, you’ll get an email receipt documenting this transaction. More information about preload can be found in our help center article [here].

Ride Receipts

- End of Ride Receipt: After each ride, a receipt will be sent to the email associated with your Bird account. This receipt will show the charges for that ride. If you don’t see the receipt in your inbox, check the settings tab in the app to confirm the email address where receipts are being sent. You can also view more details about your rides in the "Ride History" tab of the Bird app.

Failed Payment Notifications

- If Bird tries to charge your payment method and it fails, you’ll receive an email notification. To resolve this, simply update your payment method in the app.

Taxes and Discounts

- Receipt Details: Your email receipt will show any taxes and discounts applied to your ride.
- VAT Information: The local VAT rate is included in the final price of the ride, as listed in the receipt.

Currency and Compliance Fees

- Currency Note: If you have a balance in one currency, it won’t translate to another currency. Charges will be made to your default payment method.
- Compliance Fees: These fees help cover city-imposed fees and other costs related to maintaining our fleet in compliance with regulations.
- Start Fee (Unlock Fee): In some markets, start minutes are included in the "Start Fee" section of your ride receipt. These minutes will also be excluded from the "Ride Charge" breakdown.