If you have more than one payment method on your account, you can remove one of them from the 'Payment' tab within the app by swiping your card information to the left on iOS & Android devices. Please ensure your app is up to date for this function to properly work.
If you only have one payment method on file that needs to be deleted, please click the below button "submit a request" and a member of our team will get to your request shortly. Make sure to provide the last 4 digits of the card(s) you would like deleted for verification purposes or we cannot remove your card.
Step by Step instructions to delete
- Select the menu tab in the top left hand corner of the app
- Select the 'Payment' tab
- Select the card under 'Payment Default'
- If there is not a card under 'Payment Default' you do not currently have a card on file. You can add a card by selecting your choice of one of the 'Payment Methods'
- Please keep in mind not all cities will have the same option of 'Payment Methods' you can upload
- On the card you want to delete, swipe over it with your finger to the left
- A 'Remove' button will appear which will delete your card
- Please give the app a few moments to load for your card to disappear
- Please give the app a few moments to load for your card to disappear
Step by Step instructions to delete with images (iOS)
1. Select the menu tab in the top left hand corner of the app
2. Select the 'Payment' tab
3. Select the card under 'Payment Default'
- If there is not a card under 'Payment Default' you do not currently have a card on file. You can add a card by selecting your choice of one of the 'Payment Methods'.
- Please keep in mind not all cities will have the same option of 'Payment Methods' you can upload so the image below might now look exactly the same as your app.
4. On the card you want to delete, swipe over it with your finger to the left
5. A 'Remove' button will appear which will delete your card
6. Please give the app a few moments to load for your card to disappear
