How to remove my credit card

Steps to remove your card:

1. Open the App
   • Tap the menu icon (☰) in the top left corner.
2. Select the 'Account' tab
3. Under Wallet, select ‘Payment’
4. Select the card under "Saved Payment Methods"
   • If you have more than one card on file, they will both show up after selecting
   • NOTE: If no card is listed, you don’t have a saved payment method. You can add a new one under ‘Payment Methods.’
5. Remove the Card
   • Select Edit
   • Tap the ‘X’ on the card you want to delete

📌 Important Notes:

• You must have at least one payment method on file to use Bird/Spin. If you’re removing your only saved card, see the next section.
• Make sure your app is updated to the latest version to ensure these steps work correctly.

🚨 Removing Your Only Payment Method

If you need to delete your only saved payment method, our support team can assist you.

1️⃣ Click the Submit a Request button below.
2️⃣ Provide the last four digits of the card you want to remove.

• ⚠️ Without this information, we cannot process your request.

FAQs & Troubleshooting

❓ I can’t remove my card. What should I do?

• Make sure you don’t have an active ride or pending balance.
• Try restarting your app and attempting again.

❓ Can I add a new payment method after removing one?

• Yes! Simply go to the ‘Payment’ section and select ‘Add Payment Method.’

❓ What if I need to change my default payment method?

To update your default card, add a new one first, then remove the old one.