Steps to remove your card:
- Open the App
- Tap the menu icon (☰) in the top left corner.
- Go to ‘Payment’
- Choose the Card to Remove
- Under ‘Payment Default,’ locate the card you want to delete.
- If no card is listed, you don’t have a saved payment method. You can add a new one under ‘Payment Methods.’
- Remove the Card
- Swipe left on the card you want to delete.
- Tap the ‘Remove’ button that appears.
- Confirm Deletion
- Wait a few moments for the app to confirm that the card has been removed.
📌 Important Notes:
- You must have at least one payment method on file to use Bird/Spin. If you’re removing your only saved card, see the next section.
- Make sure your app is updated to the latest version to ensure these steps work correctly.
🚨 Removing Your Only Payment Method
If you need to delete your only saved payment method, our support team can assist you.
1️⃣ Click the Submit a Request button below.
2️⃣ Provide the last four digits of the card you want to remove.
- ⚠️ Without this information, we cannot process your request.
FAQs & Troubleshooting
❓ I can’t remove my card. What should I do?
- Make sure you don’t have an active ride or pending balance.
- Try restarting your app and attempting again.
❓ Can I add a new payment method after removing one?
- Yes! Simply go to the ‘Payment’ section and select ‘Add Payment Method.’
❓ What if I need to change my default payment method?
To update your default card, add a new one first, then remove the old one.
