Why do I have a negative balance?

If you are seeing a negative balance in your Bird account, this means that your card on file declined the charge.

To clear your negative balance, first, contact your bank to make sure they are not blocking these charges. Once you have spoken to your bank and you're ready to ride, scan another vehicle so the charge will automatically go through.

If your balance is still negative and you're unable to ride please message support via "submit a request" so we can investigate further.

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