How to Cancel Your Free Trial or Subscription
You can cancel your free trial or subscription anytime directly in the app. Just follow these steps:
1. Tap the menu icon (the two bars in the top left corner).
2. Select the Bird+ tab.
What Happens When You Cancel:
- Free Trial: If you cancel your free trial, your benefits will end immediately.
- Paid Subscription: If you cancel a paid subscription, your benefits will remain active until the end of the current subscription period that you’ve already paid for.
Need a Refund? If you didn’t ride during a paid subscription period or only had unsuccessful rides due to technical issues, you may be eligible for a refund. Just fill out the support form related to your issue.
Have more questions? Submit a request / issue