How to Cancel
Before canceling, make sure your Bird app is updated 📲. Check for updates in the App Store (iOS) or Google Play Store (Android).
Once your app is up to date, follow these steps:
- Open the Bird/Spin app
- Tap the menu icon ☰ (top left corner)
- Select Bird+ or Ride Pass tab (depending on which one you’re canceling)
- Tap Cancel Subscription ❌
What Happens When You Cancel?
- Free Trial: If you cancel during your free trial, your benefits will end immediately.
- Paid Subscription: If you cancel a paid subscription, your benefits will remain active until the end of your current billing cycle.
Need a Refund?
Refunds are only available for unused Bird+ or Ride Pass subscriptions. If this applies to you, submit a refund request here.
⚠️ Important Notes
- This article is only for Bird+ and Ride Pass cancellations.
- For account balance refunds or ride-related refunds, check out these articles: