Community

Safety

• Safety
• Emergency

Vehicle Basics

• I can’t start my ride or get my vehicle to move
• Missing QR code
• Why is my vehicle slow?

The Basics

• Where to find vehicles
• Cost to ride
• Availability to ride
• Starting/ending your ride and parking your vehicle
• Reserve a ride
• Riding best practices

Account Options

• I can’t login to the Bird app
• Where to find my current balance
• How balance auto update payments works
• How to Turn Balance Auto Reload On or Off
• Verify your email - Magic Link
• Drivers license information

See all 8 articles

Getting Started

Gear & Helmets

• Helmet Requirement/Rental

Riding

• Where to ride
• Can I ride all year?
• Riding in weather/rain
• Vehicle issue during ride
• Pausing during a ride
• Ride zones

Growing Bird

• Bring Bird to your City/University
• Partner with Bird

App Issues

• Can’t end your ride? Try these quick fixes!
• I found a bug in the app

Capturing Vehicles

Rental Agreement

• Rental Agreement

Parking

• I had an issue with a cable lock
• Preferred parking zones
• How to park your vehicle

Payment Issues

• I was overcharged or don’t recognize a charge
• How to remove my credit card
• Accepted forms of payment
• Receipt request
• How do I add a coupon to my account?
• Invoice request

See all 12 articles

Moving & Charging Vehicles

Community Programs

• I want to cancel my Bird+ or Ride Pass Subscription
• Ride Pass Terms & Conditions
• Lisbon: Navegante Pass Benefit Help Center Article
• Late Shift Program
• Bike & Scoot to Transit Program
• Bird/Spin+ Terms and Conditions

See all 14 articles

Frequently Asked Questions

• Can I unlock an additional vehicle for a friend?
• How can I contact Bird?
• Which cities does Bird operate in?
• What is the max speed of a Bird?
• Retail Vehicle
• How far can a Bird travel?

See all 10 articles

Releasing Vehicles

Community Concerns

• Terms of Service
• Report a vehicle that needs to be picked up
• How to report inappropriate rider behavior
• How to request or remove a nest on your property

Damaged Vehicles

Payment Information

Account Information

Other Inquiries