I can’t login to the Bird app

If you're having trouble logging into your Bird account, here are some common reasons and easy solutions to get you back on the road.

Too many account on one device
- For security reasons, we limit the number of accounts that can be created or logged into from a single device.
- ✅ Solution: Please use one of your existing accounts to log in.
Device Ban
- If your device has been banned, it could be due to unsafe riding behavior or suspected fraudulent activity (such as repeated failed payments).
- ✅ Solution: If you believe this ban is a mistake, please contact our support team here for assistance.
Using a VPN
- We sometimes block VPNs to protect against fraudulent activity and maintain account security.
- ✅ Solution: Try turning off your VPN and attempt to log in again.
Logging Into a New Account
- If you're logging in with a new email or sign-in method (e.g., Apple Login), a new account may be created.
- ✅ Solution: Ensure you are logging in with the same email or sign-in method (such as Apple Login) that you originally used to take rides. If you need help linking accounts, reach out to support here.

If you're still unable to log in, feel free to submit a request here and we’ll assist you in getting back on track!