How Balance Auto Update Works
Automatic Payments
- Loading Your Balance: All rides are paid for using your account balance, which is automatically topped up through your Balance Auto Update plan. When you start your first ride, the selected amount (e.g., $5, $10, or $20) will be loaded onto your account.
- Automatic Reload: If your balance reaches $0, the same amount will be automatically reloaded to your account. This can happen multiple times if you take several or long rides. The reload is processed automatically from your default payment method, which you can update in the Payment section of the app.
- Using Coupons: If you have a new rider coupon, it will be applied to your ride before using your account balance. Remember to select a Balance Auto Update Plan before starting a ride to ensure it’s active.
Adjusting Your Balance Auto Update Plan
1. Change Your Amount: To update the amount of your Balance Auto Update Plan, toggle the switch off and then back on.
2. Balance Requirement: You may need to have a $0 balance for the selection screen to appear and make changes.
How balance auto update payments works
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