I can’t start my ride or get my vehicle to move

We’re Sorry You Had a Negative Experience—Let’s Get You Back on Track!

We’re here to help resolve any issues you encountered. Below are common problems and how to fix them.

Payment Issues
If you encountered a payment issue, it might be due to a problem when we tried to place a temporary hold on your payment method. This can happen if your bank declines the hold, often due to insufficient funds or an issue on the bank’s end.

What to Do:

Try a Different Payment Method: If your card was declined, try using PayPal or another payment option.

Vehicle Not Moving or Accelerating? Here’s What Might Be Happening
1. Vehicle Didn’t Unlock Properly

Solution: Lock the vehicle using the lock toggle in the Bird app, then unlock it again. This often resolves the issue.

2. Issue with the Electric Motor

Solution: If the vehicle can be pushed but won’t accelerate, the electric motor might need a moment to engage. Wait about 10 seconds and try again.

3. Vehicle Wasn’t Kick-Pushed Fast Enough

Solution: Kick-push the vehicle to about 3 mph (5 kph) to engage the motor, then press down on the throttle.

4. Started a Ride in a No Ride Zone

Solution: If you’re in a no ride zone, the vehicle won’t function. Check the map in the Bird app to see if you’re in one. Tap on the map for details. If this happened, it shouldn’t have—please fill out our support form here, and we’ll refund you.

Quick Tip: If you ended your ride within a minute of starting it, you won’t be charged. But if you were charged and couldn’t ride, please fill out the support form here, and we’ll make it right.