If you’re having trouble ending your ride, don’t worry — this usually has a quick fix! Follow these steps:
Step 1: Move out of a no-parking zone
You might be in a no park zone. Zoom out of your in app map and see if you are in a Red or Grey area. This can indicate you can’t park or end your ride there.
Ride just outside these zones, then try ending your ride again.
Step 2: Park in a marked parking spot
Some cities require you to end rides only in designated “P” zones.
If you’re already in one but still can’t end your ride, it may be a GPS issue.
📍 Try moving a few meters or reopening the app, then attempt to end the ride again.
Step 3: Check your internet connection
A weak connection can prevent the app from closing your ride properly.
🔄 Try toggling Airplane mode on and off or switching between Wi-Fi and mobile data.
🆘 Still stuck?
If you still can’t end your ride, contact us below and we’ll help you right away.
Our team can manually close the ride and, if you were charged extra time, we’ll review your trip for a possible credit.
Quick summary
Move outside any grey/red zone
Make sure you’re in a “P” spot
Check your connection
Contact us if it still doesn’t end