We apologize that you had a negative experience.
In most cases, there was a payment issue where we attempted to put a temporary hold on your payment method and your bank declined it. Sometimes this is because of insufficient funds, sometimes because of an issue on the bank’s side. In this case, you should have seen an error message about a payment error that asked you to try a different payment method. Please check if you have sufficient funds on your payment method or try to use another payment method, e.g. if your card got declined your PayPal account might work.
The most common issues for vehicles not moving or accelerating are:
The vehicle did not unlock properly
Please try locking the vehicle from the lock toggle in the Bird app and then unlocking it again. This usually helps.
There is an issue with the electric motor in the vehicle
In this case you can push the vehicle but it does not accelerate. In most cases it takes around 10 seconds for this issue to self-resolve. Please wait a bit and try again.
The vehicle was not kick-pushed fast enough
In order for the motor to engage, please kick-push the vehicle to approximately 3 mph (5 kph) and then press down the throttle on the handlebar.
You were able to start a ride in a no ride zone
Please check the map in the Bird app if you are inside a no ride zone. You can tap the area on the map to get more details. This is a rare case that should not have happened, if it did please reach out to support by clicking the 'Submit a request/issue' link below and fill out the form related to your issue and we’ll refund your money.
In any case, if you ended your ride within a minute after ride start, you did not get charged. If you did get charged and were not able to ride, please reach out to support by clicking the 'Submit a request/issue' link below and fill out the form related to your issue.