Helmet Requirement

Helmet laws vary by city and state. We encourage all riders to wear helmets and obey the rules of the road. The in-app tutorial, accessible when attempting to ride a vehicle, includes local regulations. Make sure to read it when visiting other cities.

If you’re located in a city where helmets are locked to the vehicles, follow the instructions below on how to unlock and lock the helmet.

How to unlock the helmet

Unlock the helmet lock

Press the button with the lock icon and wait for the red light to turn blue. 

Release the helmet lock

Release the helmet after the light turns blue and close the lock before you start your ride.

Enjoy your ride safely

Put on the helmet and enjoy your ride. 

 

How to lock helmet

Unlock the helmet lock

Press the button with the lock icon and wait for the red light to turn blue. 

Lock the helmet

Open the lock after the light turns blue, put the helmet back onto the lock and close the lock.

Confirm your helmet is locked

Take a photo of your Bird with the locked helmet to end your ride.

Unlock the helmet lock

Press the button with the lock icon and wait for the red light to turn blue. 

Lock the helmet

Open the lock after the light turns blue, put the helmet back onto the lock and close the lock.

Confirm your helmet is locked

Take a photo of your Bird with the locked helmet to end your ride.

_________________________________________________________________________________________________________

If you are having trouble unlocking your helmet, follow the instructions below.  

Troubleshooting

  • Turn off Bluetooth on your phone, turn it back on
  • Kill app, restart app
  • Make sure lock is fully engaged before you try to unlock it (if it’s halfway locked or engaged, the unlock command will fail)

If you’re still having trouble, please contact support by selecting “Submit a request” below and provide as many details as possible. 





Was this article helpful?

Have more questions? Submit a request