Helmet Requirement

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Helmet laws vary by city and state. We encourage all riders to wear helmets and obey the rules of the road. The in-app tutorial, accessible when attempting to ride a vehicle, includes local regulations. Make sure to read it when visiting other cities.

If you’re located in a city where helmets are locked to the vehicles, follow the instructions below on how to unlock and lock the helmet.

Starting a Helmet rental

If the helmet doesn’t unlock, first try to set the bluetooth off and on again. 

  • Locate a vehicle with an attached helmet.
  • Start your ride.
  • A screen will appear with instructions for starting a helmet rental.
    • If you want to rent Bird’s helmet, tap “Rent Helmet”.
    • If you brought your own helmet, tap “No Thanks”.
    • If there is no helmet attached to the vehicle, tap “Report Helmet Missing”.
  • After pressing “Rent Helmet”, the following screen will appear:

Screenshot 2024-10-15 at 9.09.45 AM.png

 

  • If the screen remains stuck at this stage, try turning Bluetooth off and then on again.
  • Next, this screen will appear:

Screenshot 2024-10-15 at 9.10.25 AM.png

 

  • You will hear a beeping sound, indicating that the helmet was unlocked.
  • First, take out the red clip in the lower part of the helmet.

Screenshot 2024-10-15 at 9.10.51 AM.png

  • Second, remove the helmet from the two upper pins.
  • Adjust the helmet to your head size, using both the back and lower straps.

Ending a Helmet Rental

  • When you end your ride:
    • First, put the helmet back in the pins.
    • Second, put the helmet red chip back in the helmet lock
  •  Please note that you can end your ride only when properly returning the helmet, as seen in the screen below:

Screenshot 2024-10-15 at 9.11.17 AM.png

If you’re still having trouble, please contact support by selecting “Submit a request” below and provide as many details as possible. 





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