Frequent Flyer Program

Below are some topics to help you learn more about our new Frequent Flyers loyalty program. Keep in mind that Frequent Flyer is still a pilot program that is slowly being tested in select markets, so it’s not available to all riders yet. The Frequent Flyer terms and conditions are available here.

What benefits can I earn, and how do I get them?

Benefits will be automatically applied to your account based on how often you ride, as your rides increase so do your benefits.

If you ride 8 times in the next 28 days, you’ll gain access to these rewards:

  • Get 10% off on all rides 
  • Reserve your Bird in advance for up to 30 minutes at no cost

If you ride 15 times in the next 28 days, you’ll gain these additional rewards:

  • Get 20% off on all rides
  • Reserve your Bird in advance for up to 60 minutes at no cost
  • Priority support, skip the queue

If you ride 25 times in the next 28 days, you’ll gain these additional rewards:

  • Get 30% off on all rides
  • Reserve your Bird in advance for up to 60 minutes at no cost
  • Priority support, skip the queue

Frequent Flyer is still a new pilot program, so we’ll be sure to add more features and benefits as it evolves.

How long do I have to earn my benefits, and how long do they last?

You have 28 days to ride enough times to earn your benefits. If you earn your benefits before the end of the 28 days since your first ride, they will be applied to your account for the remainder of that time period, plus an extra 28 days after that. You can maintain your benefits by taking the same number of rides in the next 28-day period. 

Is this program available everywhere?

Not yet. Since Frequent Flyer is still a pilot program, it is only available in select markets. We’ll be sure to let our riders know when Frequent Flyer is available in their area.

How long will this program be available?

Since Frequent Flyer is a pilot program, there may be adjustments and updates at any time. We’ll also be adding more features and benefits based on feedback from riders like you, so don’t hesitate to let us know what you think.

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