Frequent Flyer Program

Below are some topics to help you learn more about our new loyalty program, Frequent Flyer. Keep in mind that Frequent Flyer is still a pilot program that is slowly being tested in select markets, so it’s not available to all riders yet. The Frequent Flyer terms and conditions are available here.

What benefits can I earn, and how do I get them?

If you ride five times in the next 28 days, you’ll gain access to these rewards:

  • No start fee for rides between 5-10 a.m. (Monday through Friday)
  • Reserve your Bird in advance for up to 30 minutes at no cost

If you ride 10 times in the next 28 days, you’ll gain these additional rewards:

  • No start fee for rides between 5-10 a.m. (Monday through Friday)
  • Get 10% off all rides outside commuting hours
  • Reserve your Bird in advance for up to 60 minutes at no cost

Again, Frequent Flyer is still a new pilot program, so we’ll be sure to add more features and benefits as it evolves.

How long do I have to earn my benefits, and how long do they last?

You have 28 days to ride enough times to earn your benefits. If you earn your benefits before the end of the 28 days, they will be applied to your account for the remainder of that time period, plus an extra 28 days after that. You can maintain your benefits by taking the same number of rides in the next 28-day period. 

Is this program available everywhere?

Not yet. Since Frequent Flyer is still a pilot program, it is only available in select markets. We’ll be sure to let our riders know when Frequent Flyer is available in their area.

How long will this program be available?

Since Frequent Flyer is a pilot program, there may be adjustments and updates at any time. We’ll also be adding more features and benefits based on feedback from riders like you, so don’t hesitate to let us know what you think.

 

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