I do not recognize a charge on my account

If you do not recognize a charge, please open your Bird app and review your history. In some markets, you are prompted to select a Balance Auto Update Plan before starting your ride. This will show up in the History tab in your Bird app as "Balance Reload".

If you still do not recognize a charge, message us through support via the "submit a request" button with the following information so we can investigate.

Full Name:
Best Contact Email:
Where you are located:
Last 4 digits of the card:
Expiration date:
Make of the card (Visa, Mastercard, etc.):
Dates and amounts of the transactions:
Screenshot of the transactions on your statement:

Was this article helpful?

Have more questions? Submit a request / issue