Physical Lock Education

In some markets, we use locks to secure our vehicles. You'll see the lock and unlock instructions after starting and ending your ride.

How to unlock a vehicle

To unlock a vehicle with a Bluetooth lock, just follow these steps:

Step 1: Make sure Bluetooth is enabled on your device.
Step 2: Scan the vehicle.
Step 3: Press the physical button on the lock and wait until the light turns blue.
Step 4: Remove the pin from the physical lock.
Step 5: Reinsert the pin and enjoy your ride!

At the end of each ride, be sure to take a photo that clearly shows the vehicle safely parked and securely locked.

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