Charging This Winter
Safety is our top priority here at Bird, and we want to ensure our Chargers have the best possible experience, especially during inclement weather.
Here are a few safety tips to keep in mind while charging:
- Please charge vehicles in covered and dry environments.
- When charging vehicles, make sure that the charging port is dry. If the port cover has been removed, make sure that the power cord is dry before charging the vehicle.
- If outside temperature is below 41°F, wait at least 1 hour after the vehicle has been in room temperature to begin charging.
- Do not charge vehicles that have been underwater or covered in icicles or snow. If you see a Bird underwater or covered in ice, contact us via the Help section in the app, and our City Team will be sent for retrieval and further inspection.
- Make sure you are charging your vehicles in a safe space away from inclement weather. When the weather drops below 41°F, refrain from charging vehicles outside: they are charged best at room temperature and insulated environments.
- If releases are cancelled for weather reasons, you will receive a text message with instructions on what to do and when it is safe to release again. If weather ever seems unsafe for Birds to be out in the wild and you did not receive a weather-related text messages, do not release the Bird. Instead, write into the in-app Help section for instructions on when it is safe to release the Bird. Please also make sure that your phone number on file is updated.
Visibility is reduced and roads are more slippery in the winter, so please be extra cautious when driving, picking up, and releasing vehicles!
Friendly Reminder to Not:
- Put a heating blanket on the vehicles
- Put them in a room over 80ºF (27ºC)
- Heat them directly with any kind of electric/fuel heater
- Put them less than 3ft (1m) from any heating device (radiator, electric wall heater, etc.)