We understand that at times, you won't be able to charge and release fully charged vehicles in a Nest.
Make sure the vehicle is inside an operational area where other chargers can retrieve it. When you are inside the operational area, please scan the vehicle in Charger mode.
If you would like to cancel your task, please submit a cancel task request in your app.
If you are unable to do so, we will not be able to process this cancellation.
As a reminder, cancel task requests are for vehicles that you want removed from your task list and is not a manual release request. When you cancel a task, you'll forfeit the payment for the vehicle and receive $0 payout. If you try to recapture the cancelled vehicle, your account will be flagged. Multiple flags on your charger account may lead to the termination of your account.