Assembling and Pairing my Bird One
Please refer to the user manual for assembly instructions.
- Ensure your Bird is fully charged.
- Ensure your phone is connected to Wi-Fi and Bluetooth is on; you will need both to connect to your Bird.
- Open the Bird app and select the Ride button at the bottom of the screen.
- Aim your phone’s camera at the QR code located on the right handlebar and wait for the scan to complete.
Riding my Bird One
To use the vehicle, you must use the Bird app associated with your account. Think of your Bird app as the key to your vehicle. You can use the app to see how far you can travel on any given charge and track your Bird. Plus, your vehicle will get even better over time with new features and functionality introduced via app updates.
You can ride wherever personal, micro-mobility vehicles are allowed. Local and regional rules apply.
As the owner it is at your discretion if you want to lock your vehicle or not. But we recommend that you lock your vehicle, just as you would a bicycle, when it is parked outside.
Charging my Bird One
Charge the vehicle using the power supply provided when you received the vehicle. Do not use any other power supply or damage to vehicle may result. Always keep your vehicle plugged in and charging overnight — never let the battery run to 0. Normal electricity rates apply.
Warning: NEVER attempt to charge a wet vehicle. Serious injury or death can incur.
Where Can I ride?
You can ride wherever personal, micromobility vehicles are allowed in your city. Always abide by existing local rules and regulations pertaining to riding micromobility vehicles.
Per Federal Aviation Administration (FAA) guidelines, you may NOT transport your Bird on an airplane.
Can I Still Rent a Shared Vehicle?
Yes, you can still use the Bird app to rent shared dockless vehicles. Standard fees and the per minute rate apply.
Do I have to wear a helmet?
We strongly encourage you to wear a helmet and to follow local rules and regulations pertaining to riding micro-mobility vehicles.
Can I sell the vehicle?
Once you pay the total cost of the vehicle, you own it. Refer to the unpairing instructions in the user manual to transfer ownership.
Returns and Exchanges
The refund policy can be found here.
If you would like to return or exchange your vehicle, please contact Shop@bird.co.
Your Bird has built-in GPS location technology and advanced network connectivity allowing you to track your Bird. In cities where we operate, the Bird Hunter network can help track down your vehicle if it is lost. Message through the app for additional help!
If your vehicle is impounded please work with local law enforcement to recover your vehicle. Unfortunately, we cannot help.
How do I contact Affirm?
You can contact Affirm through https://www.affirm.com/help.
How long does it take to receive a Bird One after shipping?
Typically, your Bird One will arrive between 3-5 business days once the order has shipped.
How can I track the shipment?
Once your order has shipped, we will send a confirmation email and tracking number.