Personal Rental Delivery

Where is the vehicle delivered?

We will deliver to a bike rack in the neighborhood you specify during sign up. You do not need to be present for us to deliver the vehicle. It will arrive fully charged, and locked to a Bikerack along with your power supply to charge the vehicle. You will receive a text message to notify you once your Bird has been delivered and the exact location and ID number for your Bird.

How can I find my Bird? 

Once your Bird has been delivered you will receive a text message with the vehicle location and ID number for your Bird. Your Bird will also show up within the Bird app rider map as a Purple Pin with the Bird logo. 

When should I pick up my Bird?

You will receive a text message once your Bird has been delivered. You can pick up your vehicle at any time on that day.

Can I get my Bird delivered sooner?

Unfortunately, due to high demand the next available date that you see within the Bird app is the earliest we are able to deliver your Bird.

Rentals for Students Pickup Events

When will I get the vehicle? 

When placing an order for a personal monthly rental near a college campus, you can select the date that works best for you to pick up your vehicle. On the day of the pickup event, your personal Bird rental will be waiting for you fully charged and ready to ride⁠— complete with a charger, helmet, and Bluetooth lock.

Where will I pick up my vehicle? 

Pick up events will be hosted on or near campus. Go to Personal Rental from the menu in the app to see the pickup location in your market. We’ll also send you an email with all of the details after you place your order.