When you sign up, you are prompted to select a Balance Auto Update Plan, one of three amount options. Your selected plan will first load onto your account as credit balance that will apply to all your rides. We’ll automatically reload your balance from your default payment method at your selected plan amount whenever your current balance reaches $0. If you selected a plan with a bonus, it will activate on your first reload. Your balance will never expire and you can check it anytime in the Payment screen in the app.
You can turn off Balance Auto Update at any time on the Payments screen. This will turn off reloads, but you will need to re-enable it if your balance drops to $0 to continue to ride.