Personal Rental User Guide

Welcome to your personal rental. It’s time to get to know your vehicle. From charging to riding safely, we’re excited to show you the ropes.

Let’s go over what’s included with your personal rental.

    • Vehicle: You’ll receive a vehicle that’s fully charged and ready to ride.
    • Lock: Your vehicle will arrive secured with a Bluetooth lock at the delivery location you specified. You can use the lock during your rental period to lock your vehicle to a bike rack or sturdy object if you park it outside.
    • Power supply: Use the power supply and power cord to charge the vehicle.
    • Return packaging: The power supply is delivered in a package that is locked to the vehicle when it arrives. Hang on to the packaging to return your power supply.

Important: Keep all items listed above while you rent. When you return the vehicle at the end of your rental period, instructions will be provided on how to return all items.

Using my vehicle


  1. Make sure Bluetooth is enabled on your mobile phone.
  2. Open the app.
  3. Tap Ride.
  4. Scan the QR code to unlock the vehicle.
  5. Press the physical button on the lock. When the light turns blue, which can take 5-6 seconds, you can unlock.
  6. Remove the pin from the physical lock.
  7. Reinsert the pin and enjoy your ride!


If this is your first time riding a vehicle, check out the How to Ride tutorial in the app.

  1. Make sure your phone’s Bluetooth is turned on.
  2. Open the app.
  3. Tap Ride.
  4. Scan the QR code to start the ride.
  5. Stand on the vehicle, push off to get it moving, and then slowly press down on the throttle with your right thumb.
  6. After your ride, be sure to lock your vehicle or bring it inside with you.
  7. End your ride in the app.

Important: When you end your ride, the vehicle’s wheels will lock. Start a ride to unlock the wheels.


When you park, use the included lock to secure your vehicle to a bike rack or another sturdy object.  

  1. Park your vehicle out of the public right-of-way.
  2. Press the physical button to unlock and remove the pin from the physical lock.
  3. Wrap the cable around the bike rack and reinsert the pin.


Keep your vehicle with you as much as possible to prevent damage or theft. If you park outside, park near public bike racks or accessible public locations that do not block the sidewalk. For the safety of others, do not block driveways, doors, or other pathways with your vehicle.

How to charge my vehicle

Keep your vehicle safe while you charge

Find a safe place within your residence to charge your vehicle. The ideal place to charge vehicles is in an enclosed garage on a clean concrete surface. Please avoid charging vehicles on carpeted surfaces.  

Safety requirements

You are responsible for (or assume the risk of not) having a certified electrician review and approve your location before you start charging. Here are a few safety tips:

  • Vehicles need space and ventilation to prevent overheating.
  • Do not overload an electrical circuit.
  • Do not attempt to charge a vehicle that has its battery (located in the floorboard) fully submerged or if the entire vehicle has been submerged.  
  • Please remember, never attempt to charge a wet vehicle. Serious bodily injury or death can occur. If your vehicle becomes submerged in water or there is risk of any water intrusion into the battery compartment: contact our support for further instructions; do not ride or charge the vehicle.



To charge a vehicle

1. Locate the power cord and power supply.  DSC00608_360x.jpg

2. Plug the power cord into a standard outlet and connect to the power supply.


3. Plug the power supply cable into the vehicle’s charging input (see right). The charging port is located on the left side of the riding deck toward the front.



Indicator lights on power supply

Red: When the power supply is plugged into the vehicle, a red indicator light means the vehicle is currently charging.

Green: A green indicator light means your vehicle is fully charged.

Things to remember when you charge

  • Always keep your vehicle plugged in and charging overnight—never let the battery run to 0.
  • Do not use any other power supplies or you may damage the vehicle.  
  • Vehicles should not be stored in or nor should be plugged into a power source when temperatures are below 32°F (0°C) or above 113°F (45°C).


Your safety and the safety of others is important. When you ride, follow traffic laws and regulations set forth by government and regulatory agencies.

Safety guidelines

  • Respect pedestrians, especially small children. Ring your bell to give pedestrians a heads-up. Slow down to pass them, or get off your vehicle.
  • Before you ride, make sure your vehicle is in riding condition. If you notice loose parts—low battery alerts, flat tires, excessive wear, strange sounds, malfunctions and other abnormal conditions—stop riding immediately and reach out in the Help section of your app, or give us a ring at 1-866-205-2442.
  • Park respectfully. Do not block public walkways or park in restricted zones.
  • Use caution at crosswalks and look out for pedestrians, fellow vehicle riders, and cyclists, among others.
  • Do not trespass or enter any private or public property without authorization.
  • If it rained or snowed during your ride, make sure your vehicle is sufficiently dry before charging it.

Watch out for Safety Risks

  • Do not ride in the rain
  • Keep you speed between 3.1 - 6.2 mph when you ride through speed bumps, elevator door sills, bumpy roads, or other uneven surfaces. Slightly bend your knee to better adjust mentioned surfaces.
  • Look out for doors, elevators, and other overhead obstacles.
  • Do not accelerate when you go downhill.
  • Do not press the accelerator when you’re walking alongside the scooter.
  • Always steer clear of obstacles.
  • Do not hang bags or other heavy objects on the handlebar.
  • Keep both feet on the deck at all times.
  • Do not ride in traffic lanes or residential areas where vehicles and pedestrians are both allowed.
  • Do not turn the handlebar violently during high-speed riding.
  • Do not ride in a body of water that is higher than 0.78 inches.
  • Do not ride with anyone else, including children.
  • Do not keep your feet on the rear mudguard.
  • Do not touch the disc brake.
  • Keep your hands on the handlebars.
  • Do not ride up or down stairs or jump over obstacles.


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