How do I unlock a vehicle that has a Bluetooth Lock?
Step 1: Make sure Bluetooth is enabled on your device.
Step 2: Scan the vehicle.
Step 3: Press the physical button on the lock and wait until the light turns blue.
Step 4: Remove the pin from the physical lock.
Step 5: Reinsert the pin and enjoy your ride!
Note: Bluetooth is a time-sensitive connection. Aim to successfully establish a connection within the first 30 seconds. If you need additional help, please feel free to call us at 1-866-205-2442.
How do I end my ride on a vehicle with a Bluetooth lock?
Step 1: Find a bike rack or another sturdy object at a suitable parking location. Position the vehicle so it is not obstructing pedestrian or vehicle traffic.
Step 2: Press the physical button to Lock & End Ride within the app. Remove pin from the physical lock.
Step 3: Wrap the cable around the bike rack and reinsert pin to lock.
Step 4: Take a clear photo of the vehicle successfully locked to a bike rack.
Riders must take a photo of the vehicle locked to remain in “good rider status” with us.