Please make sure you have claimed a nest and you are within a 15 - 30 ft radius of it before releasing.
Claim a Nest
Chargers can claim a nest by tapping Claim Nest in the app, which will reserve a nest for 30 minutes. If vehicles are not released at the Nest location after 30 minutes, it will expire and reappear on the Charger Map for others to claim.
Claiming Multiple Nests
In select markets, we have a new feature for chargers to claim multiple nests for up to 1 hour based on the number of tasks in their task list. We’re currently testing this feature and excited to continue to roll it out further.
How Do Multiple Nests Work?
If this feature is enabled in your city, once you claim an initial nest, you have the option to claim additional nests. This helps you release faster and more easily.
Unable to Claim Nest
If you're having trouble claiming a Nest, it can either be that another Charger already claimed that nest or it can be a network error. The process for claiming Regular and Damaged Nests will remain the same.
Try force quitting the app and reopening it. If that doesn't help, update to the latest version of the app.
If you still can’t claim that specific Nest, please locate another Nest nearby and release your vehicles there instead.
Nests will disappear off the map once they are claimed. Chargers are able to reserve a nest for 30 minutes. After being claimed, Nests will expire and if vehicles have not been released at that nest location, it will reappear on the Charger Map for others to claim.
If you are seeing no nests on your Charger Map, please visit: No Nests on Charger Map
Invalid Bird/Nest Error
You may be receiving an Invalid Nest Error because damaged and undamaged vehicles are not being released in their respective nest. Please make sure you are in the correct nest when releasing your vehicle. A red wrench indicates a Damage Nest, while a green circle indicates a Regular Nest on the map.
Release damaged vehicles in a Damage Nest and release those that are not damaged in a Regular Nest. Please make sure your Bluetooth is on and that you are updated to the latest version of the app.
If you have a damaged vehicle, you can report it using Community Mode in the app and we will mark it for repair.
Nest Distance Error
If you are experiencing a Nest Distance Error while releasing your vehicles, you may not be at the correct nest location or not within the nest radius. Please make sure you are within 15 - 30ft of the nest you are trying to release your vehicles in. You may also need to update your app and enable Bluetooth.
If this issue occurs at multiple nests, try restarting your phone. Please double-check that you are at the correct location on the charger map.
Still Having Trouble?
If you are still encountering issues with releasing, bring your vehicle(s) to the appropriate claimed nest and contact us via the Help section in the app and provide us with the following information:
- A quick explanation of the issue and a screenshot of any error that is preventing you from releasing your vehicles - both are required.
- A screenshot of your location on the Map verifying that you're at the Nest, not the address (like this: (https://goo.gl/j279Sd)
- ID(s) that need to be released
- A photo of the same vehicle(s) in the Nest where you left them
Note: If you do not provide all requested documentation, we will not credit your account.