Please make sure you have claimed a nest before releasing.
Claim a Nest
Chargers can claim a nest by tapping Claim Nest in the app, which will reserve a nest for 30 minutes. If vehicles are not released at the Nest location after 30 minutes, it will expire and reappear on the Charger Map for others to claim.
Claiming Multiple Nests
In select markets, we have a new feature for chargers to claim multiple nests for up to 1 hour based on the number of tasks in their task list. We’re currently testing this feature and excited to continue to roll it out further.
How Does Multiple Nests Work?
If this feature is enabled in your city, once you claim an initial nest, you have the option to claim additional nests. This helps you release faster and more easily.
Still Having Trouble?
If you are still encountering issues with releasing, bring your vehicle(s) to an available nest and submit a ticket using our in-app help feature and provide us with the following information:
A quick explanation of the issue and a screenshot of any error that is preventing you from releasing your vehicles.
A screenshot of your location on the Map verifying that you're at the Nest, not the address (like this: (https://goo.gl/j279Sd)
ID(s) that need to be released
A photo of the same vehicle(s) in the Nest where you left them
Note: If you do not provide all requested documentation, we will not credit your account.