One of our top priorities at Bird is the safety of our Chargers and community. This article will cover some helpful safety tips that you should always keep in mind when capturing, charging, and releasing vehicles.
Capturing and Releasing Vehicles in the Wild
- Follow traffic laws when capturing and releasing vehicles, whether you are doing so by foot, vehicle, or car. Keep in mind that if you get pulled over for violating a traffic law while capturing or releasing vehicles, charging for Bird is not a defense!
- Park respectfully. Do not block public walkways or park in restricted zones in order to capture or release vehicles.
- Use Caution at crosswalks and look out for pedestrians, fellow Bird riders, and cyclists, among others.
- Do not trespass or enter any private or public property without authorization.
- Avoid confrontation and respect others in the Charger community.
Vehicles Submerged in Water
If you come across a vehicle that is submerged in water (or that you suspect has been submerged in water at any point), do not touch or attempt to capture this vehicle. Instead, immediately report it to us using our in-app Help feature along with the location of the vehicle and a picture. We will have someone from our team retrieve the vehicle.
- Do NOT attempt to charge a vehicle that has been submerged in water.
- If it has been raining outside, please make sure that the vehicle you have captured is sufficiently dry before attempting to charge it. For more information about wet birds, click here.
- Make sure you have a safe place to charge. Vehicles are best charged indoors and on a solid hard surface (no carpet).
- Plug vehicles into an outlet with adequate electricity output.
How to Safely Move and Lift a Bird
- Grab the vehicle by the handlebar and lift.
- While lifting, have the baseboard rest on your shin to prevent it from swinging.
- While transporting a Bird, walk slowly to ensure that the Bird does not swing.
- Gently place the Bird down.