Learn The How To Basics:
I Still Have Not Received My Power Supplies?
Please check the email confirming your order has been shipped. Refer to the tracking number included in the email. If it's marked as delivered but you haven't received the package, please contact your shipping provider.
How Many Vehicles Can I Charge per Day?
"Task Limit" counts the maximum capacity of vehicles you can capture, charge and release during one day. Your personal task limit will change based on your overall contractual compliance as a Charger.
When Can I Capture Vehicles?
Vehicles are available for capture throughout the day as long as they appear on the Charger Map. To ensure same-day payment processing, your vehicles should be released the following morning by 7 a.m. regardless of capture time.
Can I Capture Vehicles and Release The Same Day?
Vehicles are available for capture throughout the day as long as they appear on the Charger Map. Regardless of when the vehicle is captured, we encourage Chargers to hold onto their vehicles until the following morning by 7 a.m.
How Much Does it Cost to Fully Charge Vehicles at Home?
Depending on electricity rates in your area, the average cost to fully charge a vehicle can range anywhere from $0.08 - $0.25 (€0.07 - €0.23). Charging a vehicle takes between 0.3-0.5 kWh for a full charge, depending on the vehicle.
How Do Payments Work?
We process payments via direct deposit same-day for all vehicles charged and released before 7 a.m. Any vehicles released after 7 a.m. will take an extra day to process. While we initiate same-day payment, it can take 1-3 business days for the payment to post to your account depending on your banking institution.
In Warsaw, chargers are paid once per week for all tasks performed the week prior.
In Tel Aviv, chargers are paid once every 2 weeks for all tasks performed in the 2 weeks prior.
What Are Special Tasks?
Special tasks are a new task type for Chargers. Special tasks are vehicles with higher payouts assigned only to you to capture, charge or rebalance and release.
For more information on: Special Tasks
How Big Are The Vehicles?
Vehicle scooters weigh 25-35 pounds.
Do The Vehicles Fold?
Vehicles do not fold.