I still haven't received my Power Kit
Please check the email confirming your order has been shipped. Refer to the tracking number included in the email. If it's marked as delivered but you haven't received the package, please contact your shipping provider.
How many vehicle can I charge per day?
"Task Limit" counts the maximum capacity of vehicles you can capture, charge and release during one day. Your personal task limit will change based on your overall contractual compliance as a Charger.
When can I capture vehicles?
Vehicles are available for capture throughout the day as long as they appear on the Charger Map. To ensure same-day payment processing, your vehicles should be released the following morning between 4 a.m - 7 a.m, regardless of capture time.
Can I capture vehicles and release the same day?
Vehicles are available for capture throughout the day as long as they appear on the Charger Map. Regardless of when the vehicle is captured, we encourage Chargers to hold onto their vehicles until the following morning by 7 a.m.
How big are the vehicles?
Vehicle scooters weigh 25-35 pounds.
Do the vehicles fold?
Vehicles do not fold.
How much does it cost to fully charge scooters at home?
Vehicles typically cost between $0.08 - $0.25 for a full charge, depending on your local electricity rates.
How do payments work?
We process payments via direct deposit same-day for all vehicles charged and released before 7 a.m. Any vehicles released after 7 a.m. will take an extra day to process. While we initiate payments same-day, it can take a couple of extra days for payment to post in your account, depending on your banking institution.