Learn The How To Basics:
I Still Have Not Received My Power Supplies?
Purchasing power supplies prior to approval does not guarantee you a spot in our charger community. You will be instructed on how to purchase power supplies via text message once you are approved to become a charger. When you receive your power supplies, please allow 3 - 5 business days for your charger mode to be activated.
Please check the email confirming your order has been shipped. Refer to the tracking number included in the email. If it's marked as delivered but you haven't received the package, please contact your shipping provider.
How Many Vehicles Can I Charge per Day?
"Task Limit" counts the maximum capacity of vehicles you can capture, charge and release during one day. Your personal task limit will change based on your overall contractual compliance as a Charger.
When Can I Capture Vehicles?
Vehicles are available for capture throughout the day as long as they appear on the Charger Map. To ensure same-day payment processing, your vehicles should be released the following morning by 7 a.m. regardless of capture time.
Can I Capture Vehicles and Release The Same Day?
Vehicles are available for capture throughout the day as long as they appear on the Charger Map. Regardless of when the vehicle is captured, we encourage Chargers to hold onto their vehicles until the following morning by 7 a.m.
How Much Does it Cost to Fully Charge Vehicles at Home?
Depending on electricity rates in your area, the average cost to fully charge a vehicle can range anywhere from $0.08 - $0.25 (€0.07 - €0.23). Charging a vehicle takes between 0.3-0.5 kWh for a full charge, depending on the vehicle.
How Do Payments Work?
We process payments via direct deposit same-day for all vehicles charged and released before 7 a.m. Any vehicles released after 7 a.m. will take an extra day to process. While we initiate same-day payment, it can take 1-3 business days for the payment to post to your account depending on your banking institution.
In Warsaw, chargers are paid once per week for all tasks performed the week prior.
In Tel Aviv, chargers are paid once every 2 weeks for all tasks performed in the 2 weeks prior.
To ensure same-day payment initiation, Chargers must release their vehicle(s):
1) By 7 a.m.
2) With at least 95% battery upon release
You may experience an issue with your payment if one or both of the requirements above aren’t met. Failure to meet these requirements may result in our system only sending partial pay.
If you released Birds on Friday, Saturday or Sunday, you may not see the payment until the following Monday to Wednesday. You may also experience a slight delay in payments if Birds were released on a holiday/holiday weekend.
*In Israel and Poland: Payments are processed respectively every two and one week.
What Are Special Tasks?
Special tasks are a new task type for Chargers. Special tasks are vehicles with higher payouts assigned only to you to capture, charge or rebalance and release.
For more information on: Special Tasks
What Are Move Tasks?
Move tasks are an easy way to earn extra cash. On the Charger Map, you’ll see Move pins (below) next to some vehicles. Simply relocate these vehicles to nearby nests (typically short distances). The vehicles don’t need to be charged, just moved to an area where they can get more rides.
For more information on: Move Tasks
Damage Nests and Damaged Vehicles
If you have a vehicle that appears to be damaged, please report the damage using Community Mode in the app. We will then mark the vehicle damaged and you will be able to release it at a Damage Nest in the morning.
Damage Nests are pre-designated locations where damaged vehicles can be released in the mornings after they have attempted charge. Damage Nests will be indicated with a red wrench on your Charger Map once a vehicle is marked damaged. If there are no damaged vehicles in your active tasks list, Damage Nests will not populate on your map.
For more information on: Handling Damaged Vehicles
How Big Are The Scooters?
Vehicle scooters weigh 25-35 pounds.
Do The Vehicles Fold?
Vehicles do not fold.