Getting Started

 

How Many Vehicles Can I Charge per Day?

Your Task Limit counts the maximum capacity of vehicles you can capture and release during one day. Your personal task limit will change based on your overall contractual compliance as a Flyer.

When Can I Capture Vehicles?

Vehicles are available for capture throughout the day as long as they appear on the Flyer map.

Can I Capture Vehicles and Release The Same Day?

Vehicles are available for capture throughout the day as long as they appear on the Flyer Map. Regardless of when the vehicle is captured, we encourage Flyers to hold onto their vehicles until the following morning by 7 a.m.

How Much Does it Cost to Fully Charge Vehicles at Home?

Depending on electricity rates in your area, the average cost to fully charge a vehicle can range anywhere from $0.08 - $0.25 (€0.07 - €0.23). Charging a vehicle takes between 0.3-0.5 kWh for a full charge, depending on the vehicle.

How Do Payments Work?

We process payments via direct deposit on the same day for all vehicles released before 7:00 a.m. Any vehicles released after 7:00 a.m. will take an extra day to process. While we initiate same-day payment, it can take 1-3 business days for the payment to post to your account, depending on your banking institution.

In Warsaw, Flyers are paid once per week for all tasks performed in the previous week.
In Tel Aviv, Flyers are paid once every two weeks for all tasks performed in the previous two weeks.

To ensure same-day payment initiation, Flyers must release their vehicle(s):

1) By 7 a.m.
2) With at least 95% battery upon release

You may experience an issue with your payment if one or both of the requirements above aren’t met. Failure to meet these requirements may result in our system only sending partial pay.

If you released Birds on Friday, Saturday or Sunday, you may not see the payment until the following Monday to Wednesday. You may also experience a slight delay in payments if Birds were released on a holiday/holiday weekend.

*In Israel and Poland: Payments are processed respectively every two and one week.

What Are Special Tasks?

Special tasks are a new task type that’s only available to Level 3 Flyers in select markets. These tasks have higher payouts and require Flyers to capture, charge or rebalance, and then release the vehicles.

For more information on: Special Tasks

How Big Are The Scooters?

E-scooters typically weigh 25 to 35 pounds.

Do The Vehicles Fold?

No. Our vehicles have a fixed frame to withstand everyday use.

Need more help?

Check out our articles on Flyer basics:

How to Release Vehicles
How to Charge Vehicles
How to Capture Vehicles
How to Filter Vehicles
How to Find Vehicles
How to Handle Damaged Vehicles

 

 

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