Handling Damaged Vehicles

How to handle damaged vehicles:

If your vehicle appears to be damaged after capturing and attempting to relocate or charge, please report it via Community Mode so we can mark the vehicle as damaged.

Once we receive the report, we will mark the vehicle as damaged so you can release it at a damage nest.

For more information, please visit: Community Mode 

Where are Damage Nests?

Damage Nests will be indicated with a red wrench on your Flyer Map. If there are no damaged vehicles in your active tasks list, Damage Nests will not populate on your map.

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Where are damage nests?

Damage Nests will be indicated with a red wrench on your Release Birds map. If there are no damaged vehicles in your active tasks list, damage nests will not populate on your map.

For more information on damage nests, tap here

When should you report vehicles as damaged?

Here are some possible signs that indicate a damaged vehicle and when you should report them as damaged: 

1. Flat tire
2. Loose handlebars
3. Broken brakes
4. No power/offline vehicle
5. Throttle stuck or does not work
6. No brain or broken neck
7. Broken kickstand
8. Broken/damaged charger port

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9. Physical damages

Note: If you find a damaged vehicle that is not on the Charger Map, please leave it as is. The vehicle has been marked as damaged and is awaiting retrieval.

If there is visible damage to the battery or wiring, or if the vehicle has been fully submerged in water, please do not charge the vehicle.

If you come across a vehicle that was submerged in water please visit: 
Rain or Water Damage


Possible damage to battery

If your vehicle appears to be damaged after capturing and attempting a charge, please report it via Community Mode so we can mark the vehicle as damaged.

Once we receive the report, we will mark the vehicle as damaged so you can release it at a damage nest.

How to handle damaged vehicles.

Please make sure your vehicle is damaged before writing into support.

If the power kit displays a red light, the vehicle is still charging. If the light is green, that vehicle is charged and ready for release. A vehicle takes about four to seven hours to fully charge.

When releasing, make sure you are releasing your damaged vehicle in a damage nest; otherwise you will receive an Invalid Nest Error. If you are at the correct nest and still encountering an issue with releasing, or if you want a payment adjustment, please provide us with:

1. A quick explanation of the issue and a screenshot of any error that is stopping you from releasing the vehicle
2. A screenshot of the Release Page with your location (like this: https://goo.gl/j279Sd) and the nest address where you left the vehicle
3. Vehicle IDs (photos or from list)
4. A photo of the same vehicles in the damage nest

If you do not submit all of the documentation above, we cannot offer a manual release or make any payment adjustments.

As a reminder, you won’t receive credit for vehicles that:

• Were not fully charged to an adequate battery percentage of 95%
• Were released with less battery than when it was initially captured (charge tasks only)

If the power kit displays a red light, the vehicle is still charging. If the light is green, that vehicle is charged and ready for release. Please allow four to seven hours for the vehicle to fully charge.

If you don't see payment after releasing to a Damage Nest, please contact us via the Help section in our app and provide us with the following:

1. Vehicle ID(s) in question
2. An explanation of the issue
3. Nest address where the damaged vehicle was left in and a photo of the vehicle in the nest
4) A screenshot of your Task List showing that this vehicle was at 100% or attempted charge

We will credit your account once we verify that the vehicle was actually damaged.

Reminder for undamaged vehicles

You will not receive credit for vehicles that:

• Were not fully charged to an adequate battery percentage of 95%
• Were released with less battery than when it was initially captured
 

 

 

 

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