Marking Vehicles as Damaged
Chargers are no longer able to mark vehicles as damaged in the app. In an effort to reduce the amount of vehicles that were incorrectly reported as damaged, we would need to verify that a vehicle actually needs repair.
How to Handle Damaged Vehicles
If you captured a vehicle and it appears to be damaged, please submit a ticket using our in-app HELP feature with the following information:
- A photo of the damage, or a photo of the power supply when vehicle is plugged in including the power kit's indicator light
- Description of damage
- A photo of the Damaged Vehicles ID's
Once you send the information, please charge the damaged vehicle. We will mark the vehicle as damaged so you should be able to release at a Damage Nest in the morning.
Using Community Mode to Report Damaged Vehicles
If you come across or capture a damaged vehicle, you can also report it through Community Mode before you release so we can mark the vehicle damaged.
For more information on: Community Mode
Where are Damage Nests?
Damage Nests will be indicated with a red wrench on your Charger Map once we mark the vehicle as damaged. If there are no damaged vehicles in your active tasks list, Damage Nests will no populate on your map.
For more information on: Damage Nests
When Should You Report Vehicles as Damaged?
Here are some possible signs that indicate a damaged vehicle and when you should report them as damaged:
1. Flat tire
2. Loose handlebars
3. Broken brakes
4. No power
5. Throttle stuck or does not work
6. No brain or broken neck
7. Broken kickstand
8. Other physical damages
9. Vehicle not registering charge
Note: If you find a Damaged vehicle that is not on the Charger Map, please leave it as it is. The vehicle has been marked as damaged and is awaiting retrieval.
If there is visible damage to the battery or wiring, or if it has been fully submerged under water, please do not charge the vehicle.
If you come across a vehicle that was submerged in water please refer to this article: Rain or Water Damage