Missing QR Code
If the QR code is missing, you can use the 4-5 digit vehicle ID found below the QR code to manually capture the vehicle.
Missing vehicle ID
- Check for a sticker located either on the side of the Bird near the kickstand or underneath the vehicle.
- Take a clear picture of the sticker with the SN number (it should be the one on the left).
- Submit a ticket using our in-app HELP feature with a picture of the serial number, along with the first two digits for this vehicle that you see on the Charger Map.
- We will then provide you with that vehicle ID so you can capture it.
Note: If there is no vehicle ID or serial number on the base of the vehicle, please submit a ticket using our in-app HELP feature and attach a screenshot of that vehicle on your Charger Map with the vehicle's first two ID numbers and your current location or map coordinates. We will then contact you and provide you with the vehicle ID.