To update your name, email, phone number, or address, submit a ticket using our in-app HELP feature with your updated information, and we will update your account accordingly.
Submit a ticket using our in-app HELP feature and we will remove your current payment information. You will then be prompted to enter in your new payment information in the app. We urge users to enter banking information (including account number and routing number) as opposed to debit cards.
Note: Please do not disclose your banking or debit card information in your ticket. We will assist you in changing the information in the Bird app.
Social Security Number:
Submit a ticket through our in-app HELP feature with the last four digits of your SSN, and we will update your information.
If a full Social Security Number is needed to further verify your account, we will have an agent contact you via phone.
Note: Please do not include your full Social Security Number in the ticket.