Releasing fully charged vehicles by the listed due time is a critical part of being a Charger. You can easily see when your vehicles are due for release by checking My Tasks in the app.
Why do I have an overdue vehicle?
If you do not release your vehicle by its designated due time, it will appear as overdue in My Tasks. Your vehicle's wheels will automatically lock until it is successfully released into a Nest. If you have overdue vehicles in your Tasks list, you won't be able to capture more until your overdue vehicles are released.
Why can’t I capture vehicles?
Check My Tasks in Charger Mode. If you have any vehicles that are overdue, you’ll need to release them into a Nest before you’re able to capture again.
Why is my overdue vehicle locked?
Vehicles that are not released by their due time will automatically lock. Make sure to release before your due time. Overdue vehicles will remain locked until they are released. When you have released the charged vehicles into a Nest, you can start capturing again.
Will I still get paid for overdue vehicles?
Yes, you will be paid for vehicles that you have fully charged even when they are overdue. However, your earnings for vehicles released after their assigned due time may be decreased by as much as 50%.
I’m not able to release my vehicle before my due time, what should I do?
You may request for your tasks to be snoozed due to personal reasons or app issues.
We take into account how often you have requested to snooze due to personal issues, so please keep in mind that your request to get vehicles snooze may get denied. For technical issues, you must include a screenshot of the problem you are experiencing.
For more information on snooze, please visit: Using Snooze
Note: It is important that you release your vehicles within 24 hours from the point of capture. Holding for over 24 hours risks a payout of $0, and consistent behavior will have a negative impact on your ability to charge and can lead to the termination of your Charger status.