If the vehicle ID will not scan or cannot be found, check to see if there is a sticker located on the side of the vehicle near the kickstand. If you do find it, submit a ticket using our in-app HELP feature and send us a clear picture of that sticker, specifically the one with the serial number (it should be the one on the left of the sticker), we may be able to identify the vehicle for you!
If you can not find the sticker with the serial number, if you haven't already, please take the vehicle home with you.
If you are in a city with Damage Nests, please bring the vehicle to a Damage Nest the next morning, before 7 a.m. You can identify this on your Charger Map via the Nests with the wrench icon. Once you’ve placed your vehicle at the Damage Nest, please submit a ticket using our in-app HELP feature and send a screenshot of your Charger Map showing that you were at a Damage Nest and we will credit your account.
If you are NOT in a city with Damage Nests, please confirm the address that you’ve brought the vehicle to and send a picture by submitting a ticket using our in-app HELP feature. Once you’ve sent this info, we will forward it to our Retrieval team.
Finally, please hold onto the vehicle until someone from our Retrieval team reaches out to you.