For general app issues PRIOR to contacting mechanic support, try the following steps:
- Toggle airplane mode.
- Make sure bluetooth is ON.
- Bird app and phone software should be up-to-date.
- Force close the app.
- If it’s still not working, try restarting phone. If your issue continues please contact Mechanic Support through the “Help” tab in the app while mechanic mode is toggled ON.
How should I decide if I should repair a bird in the field, or take it home to fix?
Any Bird that can be repaired without removing or replacing parts, such as adjustments, alignments, and grommet/sticker/reflector replacements can be done in-field. Anything that requires disassembly should be taken home for repair.
How do I order more parts if I run out?
You can contact Mechanic Support through the Help section of the app while mechanic mode is toggled ON to request more supplies. They will provide you with information on picking up parts from your local fleet coordinator.
Will the app tell me what type of repair is needed for a Bird?
No. You must perform a 2 Minute Safety Inspection upon arrival to determine the type of repairs needed for the Bird.
Click here for 2 min video inspection! https://bird.zendesk.com/hc/en-us/articles/360018781132-2-Minute-Safety-Inspection
What do I do if I come across a Bird I can’t repair?
For unrepairable Birds, contact your Mechanics Manager through the Help section of the app for directions on where to transport the Bird for storage. You will be paid $5 per transport Bird.
Can I be a Charger and a Mechanic?
You can only be one or the other. You are not allowed to be BOTH a Charger and a Mechanic. No switching is allowed.
How much will I get paid?
Pay is $15 per fully repaired Bird and $5 for any Bird that you transport to the storage unit.
When will I get paid?
Payment is issued at the end of every business day via direct deposit which can take between 1-3 BUSINESS days before it appears in your account. Make sure you have a driver's license as well as bank account information attached to your account to properly be credited for your work. If you do not have a driver’s license on your account switch over to the rider’s section and scan the Bird ID. You will then be prompted to scan your driver’s license.
How can I find damaged Birds?
You locate damage Birds by opening the app and toggling on mechanic mode. Damaged birds are represented as a wrench icon on the map. Make sure you scan and capture the damaged bird you’re going to repair/transport or you won’t be credited for birds that aren’t captured. Do not capture bounty birds as they are strictly for chargers.
How long can I hold on to a Bird for?
Make sure you release your Birds within 24 hours of capture to avoid a hold being placed on your account. Please contact support if you need more time.
What do I do with the Birds that I have repaired?
You can release Birds between 4am to 5pm into their nest. Make sure you are marking the Bird as “repaired” before releasing into a designated “nest.” (Note: in WEST LA release times are 4am-2pm). For more information please refer to the “Releasing Birds” section.
Why is my app giving me an error message?
Please screenshot the error message and attach it to the HELP desk and someone will help you out.