How to Release

Releasing Vehicles

The last step before you get paid for your tasks is releasing your vehicles into a nest. When you release vehicles into a nest by the due time, you will be paid the listed price for each vehicle. Any vehicle released later than the due date, or one that’s released with less than 95% battery for charge tasks, are at risk for a reduced payout. Should you hold onto a vehicle for longer than 24 hours, it may disappear from your My Tasks list and may be removed from your earnings completely.

Same-day payments will only be available for vehicles released by 7:00 a.m. Vehicles that are released after 7:00 a.m. will be paid out the following business day. If the vehicle is overdue, it may be subject to penalties up to 50%.* 

*In Israel and Poland, payments are processed respectively every two and one week.

To start, tap Release Birds on the menu.

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What is a Nest?

A nest is a designated release spot for you to release your vehicles. Nests are in locations that ensure vehicles are easily accessible to riders.

It’s critical that nests never block pedestrian right-of-way and/or any access points (i.e. doors, ramps, stairs, gates, etc.).

You’ll see a map with circular icons, each containing a number. These icons mark the locations of nests, and the numbers represent the number of vehicles available to be released in each specific nest. Once a nest is full, it will no longer appear on the map.

Selecting a Nest

When you’ve selected a nest, tap its icon. Three options will appear: Navigate to Nest, Nests Details, and Release.

Claim a Nest

Flyers can claim a nest by tapping Claim Nest in the app, which will reserve a nest for 30 minutes. If vehicles are not released at the nest location after 30 minutes, your hold on the nest will expire, and it will reappear on the Flyer map for others to claim.

Claiming Multiple Nests

In some markets, we have a new feature for Flyers to claim multiple nests for up to one hour based on the number of tasks in their task list.

If this feature is enabled in your city, once you claim an initial nest, you may have the option to claim additional nests. When you’re ready to claim the nest, tap Confirm Claim.

Navigate to a Nest

To get to the nest, tap Navigate, and the app will prompt you to open your preferred navigation application (e.g. Apple Maps, Google Maps, Waze, etc.).

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Nest Details

Once you arrive at the nest, tap More Details. You’ll see a picture of the exact nest location, the street address of the nest, and notes describing any directions for releasing your vehicles at that nest.

Place your vehicles exactly as they appear in the photo. Once they’re positioned, tap Scan to Release.

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Releasing Vehicles:

  • DO
    • Avoid releasing vehicles where they can block the public right of way, such as sidewalks, driveways, and entrances.
    • Release vehicles close to the curb and perpendicular to the street if the sidewalk is wide enough for pedestrian access.
    • If there is not enough space on the curbside, release vehicles parallel to the street to avoid blocking sidewalks.
    • Release on dirt as long as the terrain is even and won’t cause vehicles to tip over.
    • Release on manhole coverings if sidewalks are narrow.
    • Park neatly, lining up all vehicles facing the same direction with the handlebars turned to the left.
  • DO NOT
    • Block sidewalks, impeding pedestrian right of way
    • Block private ramps, driveways, or parking lots
    • Block fire hydrants
    • Block any disability access areas, including handicap parking and blue curbs
    • Release vehicles on uneven terrain, causing vehicles to tip over
    • Release vehicles messily

Once you’ve parked your vehicles, step back about 10 to 20 feet away from the nest and take a picture of your vehicles so they can be reviewed. The photo should be vertical to include all vehicles as well as the surrounding environment.

If you would like to report a bad nest location, please contact us via the Help section in the app.

Selecting Vehicles to Release

Tap Release to scan the vehicles you’d like to release. After selecting the vehicles, tap Release in the top right corner of your screen.

Photo Confirmation

The last step of the release process is taking a picture of your vehicles in the nest. Please make sure the photo shows all vehicles currently in the nest. As soon as the photo has uploaded, you’re officially done.

As long as you’ve released your vehicles before 7:00 a.m., you’ll be paid the same day. Vehicles that are released after 7:00 a.m. will be paid out the following business day. Vehicles released improperly or overdue may be subject to up to 50% payout penalty.

Trouble Releasing Vehicle(s)

If you are having trouble releasing your vehicles, please visit: Unable to Release Vehicles

 

 

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