- Depending on the model of the vehicle, the charging port is either located at the front of the footboard on the lefthand side or on near the bottom of the neck.
- The indication lights on the power supplies show if the vehicle is charged or charging.
- You can see the battery percentage of each captive vehicle by going to Menu > MY TASKS
Locating the Charging Port
For some models, the Charging port is located on the front-left of the vehicle's footboard (on the same side as the kickstand). See the images below for help locating the Charging port.
For other models, the charging port is located on the back side of the vertical neck, located about 1/4 of the way up from the front wheel.
You can check the level of charge at any time within the Bird app by going to MENU > MY TASKS.
This view will show you all vehicles that are currently Captive under your account. You're responsible for keeping track of these vehicles and charging them overnight.
The MY TASKS page allows you to view the status of each vehicle at any given moment. You are able to see the following details:
- Vehicle ID
- Battery percentage
- Release by time
- Associated price for charging that Bird to 100% and releasing it between 4 a.m. and 7 a.m.
Note: You must have Bluetooth enabled and a stable Wifi or Cellular connection to ensure the most accurate information.
Indicator Lights on Power Supply:
Red: A red indicator light, when plugged into the bird, means that the vehicle is currently charging.
Green: A green indicator light means your vehicle is fully charged.
If a vehicle does not seem to be updating, try scanning the vehicle using your QR Code scanner to confirm the current percentage.
If you come across a vehicle that will not charge after being plugged in for more than four hours, please submit a ticket using our in-app HELP feature and send us the following information:
- Vehicle ID in question
- A photo of the vehicle attempting to charge, including the power kit's indicator light
- A screenshot of your TASKS LIST showing that this vehicle was at 100% or attempted charge.
Note: We need all relevant documentation of a vehicle's battery level so we can issue the appropriate credit.