If the Bird didn't register the charge it may be due to:
- Bad Bluetooth connectivity
- The Bird being Offline
In this case, please refer to the indicator light located on the power kit to assess the Bird’s charge level. If the kit displays a red light, the Bird is still charging. If the light is green, that Bird is charged and ready for release.
If the Bird did not register charge, please mark the Bird as damaged, and release it to a Nest in the morning. If you received an incorrect payout, please submit a request, and an agent will assist in properly compensating your account.