For general app issues BEFORE contacting mechanic support, try the following steps:
- Toggle airplane mode.
- Make sure bluetooth is ON.
- Bird app and phone software should be up-to-date.
- Force close the app.
- If it’s still not working, try restarting phone. If your issue continues please contact Mechanic Support through the “Help” tab in the mechanic section of the app.
How should I decide if I should repair a bird in the field, or take it home to fix?
Any Bird that can be repaired without removing or replacing parts, such as adjustments, alignments, and grommet/sticker/reflector replacements can be done in-field. Anything that requires disassembly should be taken home and repaired.
Will the app tell me what type of repair is needed for a Bird?
No; You must perform a Two Minute Safety Inspection upon arrival to determine the type of repairs needed for the Bird.
What do I do if I come across a Bird I can’t repair?
For unrepairable Birds, contact your Mechanics Manager through the Help section of the app for directions on where to transport the Bird for storage
Can I be a Charger and a Mechanic?
You can only be one or the other. You are not allowed to be BOTH a Charger and a Mechanic
How much will I get paid?
Pay is £15 per fully repaired Bird and £5 for any Bird that you transport to the storage unit.
When will I get paid?
Payment is issued at the end of every business day via direct deposit which can take between 1-3 BUSINESS days before it appears in your account. Make sure you have a driving licence as well as bank account information attached to your account to be properly credited for your work. If you do not have a driving licence on your account switch over to the rider’s section and scan the Bird ID. You will then be prompted to scan your driving licence.
How can I find damaged Birds?
You locate damage Birds by opening the app and toggling on mechanic mode. Damaged birds are represented as a spanner icon on the map. Make sure you scan and capture the damaged bird you’re going to repair/transport or you won’t be credited for birds that aren’t captured. Do not capture bounty birds as they are strictly for chargers.
How long can I hold on to a Bird for?
Make sure you release your Birds within 24 hours of capture to avoid a hold being placed on your account.
What do I do with the Birds that I have repaired?
Nests are pre-designated locations where Birds can be dropped off after they are repaired. You can release Birds between 4am to 5pm into their nest. Make sure you are marking the Bird as “repaired” before releasing into a designated “nest.” (Note: in WEST LA release times are 4am-2pm). For more information please refer to the “Releasing Birds” section.
Why is my app giving me an error message?
Please screenshot the error message and attach it to the HELP desk and someone will help you out.